What currency are the prices displayed in?
All prices on our site are in USD.

When will my order ship?
We strive to process and ship your order as quickly as possible. Please allow 4-7 days for production. Average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has shipped. If you haven’t received a tracking number within 7 business days, please email us at info@jj4u.com.

Can I return my order if I’m not satisfied? What if there’s an issue?
We offer a 100% money-back guarantee for defective or damaged items. You have 30 days to return the product for a full refund. Please ship it back at your own expense. Include your name and order number with the return. If your package is in transit, wait for it to arrive and return it before requesting a refund.

Can I cancel my order?
You can cancel your order without penalty as long as it hasn’t shipped. If the item has already been sent, please use our return system to get a full refund.

I entered an incorrect address. What should I do?
If you notice a mistake in your address, reply to your order confirmation email and verify the details. If the address is incorrect, notify us at info@jj4u.com within 24 hours. We can update the address within this timeframe. No refunds will be issued for address errors after 24 hours.

How long does shipping take?
Shipping times vary based on your location, as we ship from multiple fulfillment centers worldwide. The average shipping time is 15-25 business days.

I have a question that wasn’t answered. Can you help?
Absolutely! We're here to assist you. Please email us at info@jj4u.com with your order number and a clear description of your issue for a prompt response. Note that we receive a high volume of emails, so including your order number will help us assist you more quickly.